Code of Conduct Complaints Form
Other ways to submit a Complaint
Code of Conduct Printable .pdf (right-click to save as)
Responding to a Complaint
Following receipt of your complaint we will:
- Acknowledge receipt of your complaint within five business days.
- Provide our final decision within 30 days of receiving your complaint, along with:
- A summary of the complaint;
- The final result of the investigation;
- Explanation of the final decision; and
- Information on how to further escalate your complaint in the event of an unsatisfactory outcome, along with the complaint handling form.
If we cannot provide a response within 30 days you will be informed of the delay, reason for the delay, and the expected response time.
To assist us in reviewing your complaint, in addition to providing a summary of your concerns,
please provide details, such as the name of the person you were dealing with, the date the concern occurred,
and copies of any supporting documentation (i.e. agreements, statements).
Fill out the complaint form with as much detail as possible.
To assist us in reviewing your complaint, in addition to providing a summary of your concerns, please provide details,
such as the name of the person you were dealing with, the date the concern occurred,
and copies of any supporting documentation (i.e. agreements, statements).
Refer to the Code of Conduct Policy Elements for more details on which element applies to your complaint:
http://www.fcac-acfc.gc.ca/Eng/forIndustry/publications/lawsReg/Pages/CodeofCo-Codedeco.aspx.